Shipping & Delivery Policy
This page explains how orders are processed, shipped, and delivered.
For more information about our products and services, please visit our main store page.
If you need assistance with an order, please visit our help center or contact our support team.
Order Processing
Orders are prepared before shipment.
Payment confirmation
Usually completed within 0–12 hours
Preparation time
In-stock items: 1–2 days
Non-stock items: 2–5 days
Pre-sale items: 3–7 days
Quality inspection
All orders undergo 1–3 days of QC inspection.
After inspection, orders are typically shipped within 24 hours.
Production delays or holidays may slightly extend processing time.
Shipping Methods
Shipping routes are selected based on destination and stability.
Common shipping methods include:
Express couriers
DHL
FedEx
UPS
These services are typically used for faster delivery.
Tax-inclusive shipping lines
Certain regions may use special logistics lines.
Shipping costs already include applicable taxes.
Postal routes
Postal services may be used for remote areas or limited coverage regions.
Estimated Delivery Time
Transit time varies by route and location.
Express delivery
DHL / FedEx: 5–10 business days
UPS: 7–12 business days
Tax-inclusive lines
U.S. line: 7–15 business days
Europe line: 8–20 business days
Remote areas
Delivery may take 3–7 additional days.
Customs processing normally requires 1–3 days.
Tracking Information
Tracking numbers are provided after shipment.
Tracking number issued within 24 hours after dispatch
Tracking may appear 24–48 hours later
Update frequency:
Express carriers: daily updates
Dedicated lines: updates every 2–3 days
If tracking remains unchanged for several days, please contact customer support.
Customs Clearance
All shipments must pass customs procedures.
Typical steps include:
Arrival at destination airport
Customs declaration
Customs inspection
Release to local delivery carrier
If customs clearance cannot be completed, customers may choose reshipment or refund.
For more details, see our replacement policy.
Address Requirements
To ensure successful delivery, please provide:
A complete shipping address
A valid phone number
Important notes:
PO Box addresses are not supported.
Incorrect addresses may cause delivery delays.
If an address change is needed, contact support as soon as possible.
Delivery Exceptions
Occasionally, delivery issues may occur.
Examples include:
delayed shipping during holidays or bad weather
customs inspection delays
delivery attempts when the recipient is unavailable
If a package shows no updates for an extended period, our team will investigate and provide a solution.
