Shipping & Delivery Policy
This page explains how orders are processed, shipped, and delivered.
For more information about our products and services, please visit our main store page.
If you need assistance with an order, please visit our help center or contact our support team.
Order Processing
Orders are prepared before shipment.
Payment confirmation
Usually completed within 0–12 hours
Preparation time
In-stock items: 1–2 days
Non-stock items: 2–5 days
Pre-sale items: 3–7 days
Quality inspection
All orders undergo 1–3 days of QC inspection. Customers must review and confirm QC photos/videos before shipment can proceed, per our standard ordering workflow.
After inspection confirmation, orders are typically shipped within 24 hours.
Production delays or holidays may slightly extend processing time. Custom modified watches require extra production lead time and follow separate pre-order & custom order rules.
Shipping Methods
Shipping routes are selected based on destination and stability; full breakdown available on our Shipping Methods page.
Common shipping methods include:
Express couriers
DHL
FedEx
UPS
These services are typically used for faster delivery.
Tax-inclusive shipping lines
Certain regions may use special logistics lines.
Shipping costs already include applicable import taxes for the destination country.
Postal routes
Postal services may be used for remote areas or limited coverage regions.
Estimated Delivery Time
Transit time varies by route and location; view our Delivery Time Guide for full details.
Express delivery
DHL / FedEx: 5–10 business days
UPS: 7–12 business days
Tax-inclusive lines
U.S. line: 7–15 business days
Europe line: 8–20 business days
Remote areas
Delivery may take 3–7 additional business days.
Customs processing normally requires 1–3 extra days beyond standard transit estimates.
Tracking Information
Tracking numbers are provided after shipment; full tracking guidance on Tracking Your Order page.
Tracking number issued within 24 hours after dispatch
Tracking data may appear 24–48 hours after receiving the tracking ID
Update frequency by shipping channel:
Express carriers: daily tracking updates
Dedicated tax lines: status updates every 2–3 days
If tracking remains unchanged for multiple days or shows abnormal status, submit a support ticket referencing our Delivery Exception Handling policy for investigation.
Customs Clearance
All international shipments must pass mandatory destination-country customs procedures.
Typical clearance workflow:
Arrival at destination international airport hub
Customs electronic declaration submission
Random or mandatory customs physical inspection
Customs release & handover to local last-mile delivery carrier
If customs clearance fails or the parcel is detained, customers may select either free reshipment or full eligible refund subject to policy terms.
For detailed terms, review our reshipment & return policy pages.
Address Requirements
To avoid delivery failure, delays or return fees, customers must provide:
A complete, accurate residential shipping address
A valid active local phone number for courier contact
Critical address restrictions:
PO Box addresses are not supported for any shipping channel.
Incomplete, misspelled or outdated addresses will trigger delivery delays or automatic parcel return.
Address modification requests must be submitted to support before the carrier collects the package; post-collection address edits cannot be guaranteed per our Order Modification Policy.
Delivery Exceptions
Unpredictable delivery disruptions may occur during international transit.
Common exception scenarios:
Extended shipping delays during national holidays, port congestion or severe weather events
Multi-day holding due to intensive customs inspection or local customs policy adjustments
Failed delivery attempts when the recipient is unavailable with no safe drop-off location
If a package shows no tracking updates for an extended period, our logistics team will launch an official investigation and provide eligible resolution options. All delivered watches are covered by our standard 2-year limited warranty against factory mechanical defects; human-caused damage including drops, water ingress and improper operation is excluded from free warranty service. All return, exchange and refund restrictions such as protective film removal limitations remain fully enforceable after successful delivery as defined in our core after-sales policies.
