Refund Policy
This page explains the conditions, timeframe, and process for requesting a refund.
All refund requests are reviewed according to the policy rules below, alongside our reshipment and exchange policy terms.
Full Refund Conditions
A full refund will be issued to the original payment method when one of the following situations is fully verified with valid supporting proof:
The product has a verified factory quality/manufacturing defect covered under our 2-year limited warranty.
The wrong watch model, dial, strap or custom configuration was shipped against confirmed QC details.
The item arrives Dead on Arrival (DOA) with no customer-inflicted damage. The issue must be formally reported within 48 hours of confirmed delivery with complete supporting evidence.
The full package is carrier-confirmed lost, fails customs clearance due to non-customer causes, or is fully seized by destination customs.
After official verification, we are unable to provide a valid replacement or exchange solution as outlined in our reshipment policy.
Important Restriction: If any factory protective film on the watch has been peeled or fully removed, unconditional full refund eligibility will be immediately revoked. Once protective films are removed, only warranty maintenance service will be available instead of full or partial refund processing.
Customers can submit a formal refund request through the customer support team and attach all required proof materials to begin the review process.
Partial Refund Conditions
A partial refund may be offered as a resolution only when minor cosmetic issues exist that do not impact core watch movement functionality and are not caused by customer mishandling.
Common eligible scenarios include:
Minor factory surface blemishes or faint light surface marks only
Missing minor original accessory pieces with no functional impact
Minor non-critical cosmetic appearance deviations from reference photos
Important Restriction: Partial refund offers will not be approved if the watch’s original protective films have been torn, peeled or removed by the customer after delivery receipt, unless the cosmetic defect is pre-existing factory damage clearly captured in unboxing footage taken before film removal.
The exact partial refund percentage and amount will be determined exclusively after full visual review of submitted evidence by our after-sales team.
Customers may also review common order, shipping and after-sales scenarios in the help center FAQ page before submitting a refund request.
Refund Request Timeframe Limit
All refund claims (full or partial) must be formally submitted within 30 calendar days after confirmed delivery completion, with all required supporting documentation fully attached.
Any refund request submitted past this 30-day cutoff will automatically be deemed ineligible for refund processing, consistent with our unified after-sales time limits.
Refund Payment Method
All approved full and partial refunds are issued exclusively to the original payment method used at checkout during order placement.
No alternate third-party payment accounts, wire destinations or crypto wallets will be accepted for refund disbursement under any circumstances.
Refund Internal Processing Timeline
Once a refund application has been fully reviewed and formally approved by support:
The refund transaction will be initiated within 24 business hours of approval confirmation.
If the original payment was completed via a third-party gateway such as a credit card, PayPal or crypto platform, additional hold and clearing periods controlled by that payment provider will apply.
The final fund arrival date visible in your personal account depends entirely on the internal settlement speed of your payment service provider.
Standard Refund Workflow
Every refund application follows this standardized three-stage review and payout process:
Submit a complete formal refund request with all required proof photos, videos or tracking records attached via official support channels.
Full order and evidence review by customer service & after-sales team to verify policy eligibility.
Refund transaction creation and processing completed once approval is granted.
Once the refund disbursement process finishes, the registered customer email address on file will receive an official automated refund completion confirmation email with transaction reference details. All refund-eligible products are covered by our standard 2-year limited warranty against factory mechanical defects prior to refund issuance; human-caused damage including accidental drops, water ingress, scratches and improper operation voids full/partial refund eligibility, consistent with our unified global after-sales policy. Customized pre-order items that have entered production are not eligible for full or partial refund per our pre-order & custom order policy rules. In addition, any watch with factory protective films removed after delivery will lose all refund qualification and can only be resolved through official warranty maintenance service.
