Refund Policy
This page explains the conditions, timeframe, and process for requesting a refund.
All refund requests are reviewed according to the policy rules below.
Full Refund Conditions
A full refund will be issued to the original payment method when one of the following situations is confirmed:
The product has a verified quality issue.
The wrong model or style was shipped.
The item arrives damaged on arrival (DOA). The issue must be reported within 48 hours of delivery.
The package is lost, fails customs clearance, or is seized.
After verification, we are unable to provide a valid replacement or exchange solution.
Customers can submit a request through the customer support team to begin the review process.
Partial Refund Conditions
A partial refund may be provided when the issue does not affect the main functionality of the product.
Examples include:
Minor wear or light surface marks
Missing accessories
Non-critical appearance differences
The refund amount depends on the condition confirmed during review.
Customers may also review common situations in the help center before submitting a request.
Refund Request Timeframe
Refund requests must be submitted within 30 days after delivery confirmation.
Requests submitted outside this timeframe may not be eligible for refund processing.
Refund Method
All refunds are issued to the original payment method used during checkout.
No alternative payment channels will be used for refund processing.
Refund Processing Time
Once the refund request is approved:
The refund will be initiated within 24 hours.
If the payment was made through a platform such as a credit card, processing depends on that platform.
The actual arrival time depends on the payment provider.
Refund Process
The refund process includes three steps:
Submit a refund request
Customer service review
Refund completion
After the refund is completed, the customer will receive an email confirmation.
