Component Replacement Policy

Component Replacement Policy

This page explains the policy for replacing small watch components.
It applies when minor parts have issues but the watch’s core function remains unaffected.

The goal is to resolve small component problems quickly and efficiently.

Applicable Scenarios

Component replacement may apply to the following situations:

  • Link or pin issues

  • Clasp abnormalities

  • Minor strap imperfections

  • Loose or fallen screws

  • Small parts that customers can replace themselves

  • Non-structural component issues that do not affect core watch functionality

These situations typically involve replaceable parts rather than the watch mechanism.

For information about broader after-sales support, you may review our long-term maintenance coverage.

Proof Requirements

To request component replacement, the following proof may be required:

  • High-resolution photos showing the issue

  • Video explanation demonstrating the problem

Clear visual proof helps confirm whether the issue involves a replaceable component.

Shipping Responsibility

Shipping arrangements depend on the cause of the issue.

Our Responsibility

If the issue is confirmed to be our responsibility:

  • Replacement parts will be provided free of charge

  • Shipping costs will be covered

  • The request will receive priority handling

Non-Company Responsibility (e.g., improper operation)

If the issue results from improper operation or other non-company factors:

  • Replacement parts may be offered at cost price

  • We may assist with shipping arrangements

  • Final costs will be confirmed through communication

Component Replacement Process

The replacement process follows these steps:

  1. The customer provides photos or video evidence.

  2. Customer support confirms the issue involves a replaceable component.

  3. The correct component model is identified.

  4. A replacement part is arranged and shipped.

  5. Installation guidance is provided.

  6. The customer confirms the issue has been resolved.

  7. If self-installation is not possible, other solutions may be discussed.

For details on handling delivery or shipping situations, you may also review our shipping and delivery guidelines.