Order & Payment
This page outlines the basic rules for placing orders and completing payments.
It also summarizes key policies related to payment, order changes, and cancellations.
Detailed procedures are available in dedicated policy pages.
Ordering Process
Orders follow a simple service flow.
Basic steps
Submit order details on the website.
Customer service confirms payment options.
Complete payment.
Order enters preparation and QC stage; pre-order and custom items follow extended production timelines.
Shipment is arranged only after customer confirms QC inspection results.
Customer service follows the order throughout the process.
For a detailed step-by-step guide, please see our How to Order page.
Payment Overview
Several payment options may be available depending on the order.
Common payment methods
Credit cards (Visa, MasterCard, etc.)
Bank wire transfer
Cryptocurrency (USDT / BTC / ETH)
PayPal in certain situations
Available payment methods are confirmed by customer service.
More details about specific channels can be found on the Payment Methods page.
Payment Security
Payments are processed through secure procedures.
Key protection measures include:
Encrypted payment channels
No storage of customer credit card data
Payment information used only for order verification
Additional verification for high-value transactions
Orders under risk review may require additional processing time.
Pricing & Transaction Fees
All product prices on the website are listed in USD.
Important notes:
Banks may charge international transfer fees.
Credit card providers may apply foreign transaction fees.
Cryptocurrency payments use real-time exchange rates.
Network or banking fees are charged by the payment provider.
The store does not add hidden payment fees.
Wire transfer and cryptocurrency payments may qualify for a 9.6% discount.
Order Changes
Orders can usually be modified before shipment.
Possible modifications may include:
Shipping address
Contact information
Strap size
Model, color, or version
Payment method before payment
Requests should be submitted to customer service with the order number. Fully confirmed custom specifications cannot be altered per custom order rules.
Full policy details are explained in the Order Modification Policy page.
Order Cancellation
Cancellation depends on the order status.
Common situations eligible for cancellation
Unpaid orders can be canceled directly.
Paid orders may be canceled before preparation begins.
Orders before QC can normally be canceled.
Orders already shipped, fully confirmed custom products and pre-order items that have entered production are not eligible for cancellation.
Detailed rules can be found on the Order Cancellation Policy page.
Customer Responsibilities
Customers should ensure all order information is accurate.
Customers are responsible for:
Providing correct shipping details
Using valid payment methods
Being able to receive the package upon local delivery arrival
Following local customs and import regulations for personal imported goods
Incorrect information may result in delivery delays, returned parcels, or extra supplementary shipping fees. All completed orders are covered by our standard 2-year limited warranty against factory mechanical defects, while human-caused damage including drops, water ingress and improper operation is excluded from free warranty service. All return, exchange and refund restrictions such as protective film removal limits remain fully effective after delivery as specified in our official after-sales policies.
