Product Warranty & Return Policy
Warranty Period
All watch products are covered by a 2-year limited warranty service.
Warranty Coverage
This warranty only covers non-human-induced manufacturing defects, including functional failures such as abnormal timekeeping, inability to adjust time, failure to set dates and other mechanical malfunctions.
The following conditions are excluded from free warranty service and free repair:
- Damage caused by human error, dropping, collision, water intrusion, moisture damage;
- Unauthorized disassembly, modification, alteration or repair by any third party without our official guidance;
If customers still require repair services for excluded damage cases, corresponding spare part fees and labor service fees will be charged based on the actual inspection result.
Pre-Delivery Quality Inspection
All watches undergo complete quality inspection before shipment. Our customer service will share inspection photos and video records with you for confirmation. We will only arrange shipment after you confirm the product passes inspection with no issues.
Receipt Inspection & Film Removal Rules
Upon receiving the product, you must first test all basic watch functions including time adjustment, date setting and winding to confirm normal operation before removing any protective film on the watch.
Once protective film is removed, you are deemed to fully accept the physical condition and functionality of the watch. After film removal, only warranty repair service will be provided; returns or refunds will no longer be supported for non-quality issues.
Operation Instructions & Usage Reminders
Some watch display functions are consistent with the original reference models, yet the actual adjustment and operation methods may differ from genuine versions. If you are unfamiliar with any functions or adjustment operations, please contact customer service for official guidance in advance. Improper operation may cause functional breakdown or permanent damage, which is not covered by free warranty.
Refund & Return Policy
Once the order has been shipped, no returns or full/partial refunds will be accepted for personal reasons, including but not limited to personal dislike, inconsistent expectations, inappropriate size or style selection, subjective dissatisfaction with appearance, etc.
Returns and refunds are only available after our official customer service verifies confirmed manufacturing quality defects; eligible defective items will only be processed through official maintenance procedures instead of direct refunds under most circumstances.
After-Sales Handling Process for Quality Issues
If you discover confirmed manufacturing quality defects covered by the warranty, you must contact our after-sales customer service to register your case. The watch will be sent to our authorized professional watch repair partner for professional inspection and subsequent maintenance treatment.
