After-sales Service
Our after-sales service covers returns, exchanges, refunds, reshipment, component replacement, and warranty support.
All requests must follow the conditions and procedures described below.
For general ordering information, you may also review our step-by-step purchasing guide.
You can also explore the full collection on our online watch store.
Return Policy
Customers may request a return within 30 days after delivery under specific conditions.
Eligible situations include:
Product has no visible usage or appearance damage
Product functions normally and has no human-caused damage
Original packaging and protective materials are intact
All accessories, documents, and gifts are included
Returns may also apply within 30 days if:
Functional failure caused by non-human factors
Incorrect model, color, or configuration was shipped
Missing accessories
Damage occurred during transportation
Proof may include clear photos or videos.
For missing items or empty packages, a complete unboxing video is required.
Exchange Policy
Customers may request an exchange within 30 days after delivery.
Exchange eligibility includes:
The product is unused and uninstalled
Protective films remain intact
Packaging and accessories are complete
Exchange may also be approved if:
Incorrect style or specification was shipped
Verified non-human quality issue
Damage occurred during shipping
Customers must provide clear photos or videos as proof.
Refund Policy
Refund requests must be submitted within 30 days after delivery.
Full Refund Conditions
Full refunds are available in the following cases:
Verified quality issues
Incorrect product shipped
DOA (damage on arrival), reported within 48 hours
Package lost, seized, or customs clearance failure
Replacement or exchange cannot be provided
Partial Refund Conditions
Partial refunds may apply when issues do not affect main functionality:
Minor wear
Missing accessories
Non-critical appearance differences
Approved refunds are issued to the original payment method.
Reshipment Policy
A replacement shipment may be arranged under the following situations:
Confirmed quality problems
Incorrect model or specification sent
DOA reported within 48 hours
Package lost or long-term tracking interruption
Customs clearance failure not caused by the customer
Customs seizure preventing delivery
Empty package with valid unboxing proof
After approval, a replacement order is usually arranged within 1–3 days.
Component Replacement
Certain small parts can be replaced without returning the watch.
Applicable cases include:
Watch link or pin issues
Clasp problems
Minor strap defects
Loose screws
Replaceable small components that do not affect core functions
Customers must provide photos or videos to confirm the issue.
Support may include:
Free replacement components
Installation guidance
Alternative solutions if self-installation is not possible
More details are available in the component replacement guidelines.
Warranty & Lifetime Maintenance
All watches include two years of warranty service starting from delivery.
Warranty Coverage
Mechanical faults
Movement issues
Non-human functional failures
Lifetime Maintenance
Long-term maintenance support includes:
Movement servicing
Adjustment
Cleaning
Lubrication
Maintenance services are provided with reasonable long-term support pricing.
If you have questions about policies or support procedures, please contact us.
