Receiving Inspection Process
Upon receiving the product, customers are required to test all basic watch functions including time adjustment, date setting and manual winding. You are only allowed to peel off the protective film after fully confirming all functions operate normally.
Film Removal Policy
Removal of any protective film constitutes your full acceptance of the watch’s appearance and functional condition. After film removal, only our limited warranty service will be available. No return or refund requests will be approved for non-manufacturing quality issues.
Pre-Shipment Quality Inspection
Every watch undergoes complete quality inspection prior to dispatch. Our support team will send full inspection photos and video records for your review and confirmation. Shipment will not be arranged until you confirm the watch meets your standard.
Usage Instructions & Operational Notes
Although certain display functions match reference genuine watches, the actual winding and adjustment operations may differ. If you lack familiarity with watch operations, please reach out to customer service for official guidance beforehand. Any functional damage caused by improper manual operation will be classified as human-induced damage and excluded from free warranty coverage.
Refund & Return Policy
Once an order has been shipped, we decline all return and refund requests based on personal preferences. Disqualifying personal reasons include dissatisfaction, mismatched expectations, unsuitable case size or unwanted watch style. Only verified factory manufacturing defects qualify for official after-sales repair service; direct refunds or exchanges are not offered after shipment.
After-Sales Process
When a valid manufacturing quality defect is verified, you need to submit a service ticket via our after-sales customer service. The watch will be delivered to our authorized professional watch repair partners for full inspection and maintenance. Damage categorized as human-induced such as water intrusion, dropping, self-disassembly or unauthorized modification requires separate payment for spare parts and labor fees.
