Tracking Your Order
After your order is shipped, you will receive a tracking number.
This number allows you to follow the shipment status during transit.
Tracking information may take some time to appear after shipment.
The sections below explain how tracking updates work and what to expect.
When You Will Receive a Tracking Number
A tracking number is usually sent within 24 hours after shipment.
During holidays, the notification may be slightly delayed.
If you want to understand how the ordering process works before shipment, you can review the ordering process guide.
When Tracking Information Becomes Active
After receiving your tracking number, the shipment record may not appear immediately.
In most cases:
Tracking data appears within 24–48 hours
Carrier systems may need time to synchronize
Different carriers may update their systems at different speeds.
This delay is normal during the initial stage of shipment.
How Often Tracking Updates
Tracking updates depend on the shipping channel used.
Express shipping
Tracking information usually updates daily
Special line shipping
Updates typically appear every 2–3 days
Because carriers operate different systems, update timing can vary.
Common Tracking Situations
You may occasionally see statuses that appear unchanged.
These are common during international shipping.
Typical situations include:
Tracking shows no update for a long period
Status shows handed to airline but not yet departed
Shipment appears stuck in customs clearance
These updates usually reflect processing stages within the logistics network.
What to Do If Tracking Does Not Update
If the tracking status remains unchanged for an extended period, the following steps are recommended.
No update for more than 5 days
Customer service can assist with a tracking inquiry
Customs clearance exceeds 7 days
An expedited request may be submitted
If a shipment shows unusual delivery status, you may also check the delivery issue handling guidance for more details.
Tracking information reflects updates provided by the carrier system.
If you need assistance locating your shipment status, customer service can help check the latest record.
