Warranty & Lifetime Maintenance
This page explains the warranty coverage and lifetime maintenance policy for watches purchased from our store.
The policy outlines what is covered, the warranty period, and the maintenance services available.
You can also see our complete watch collection and store information to learn more about the products and services we provide.
Warranty Coverage
Our warranty applies to specific functional issues related to the watch mechanism.
Mechanical Failures
The warranty covers mechanical failures that affect the normal operation of the watch.
This includes issues that occur during standard use and are not caused by external damage.
Movement Issues
Problems related to the watch movement are included in the warranty coverage.
If the movement experiences functional problems, it may qualify for warranty service.
Non-Human Functional Failures
Functional failures not caused by human damage are covered.
These include faults that occur during normal usage conditions.
Warranty Period
The warranty period defines when warranty services can be requested.
Two-Year Free Warranty
All eligible watches include a two-year free warranty period.
Start of Warranty Period
The warranty period begins from the date the order is received and signed for.
Warranty Service Request
Warranty service must be requested within the valid warranty period.
For common service questions, you may also review our customer support FAQ for general guidance.
Lifetime Maintenance
In addition to the warranty, long-term maintenance services are available.
Movement Maintenance
Maintenance support includes routine servicing for the watch movement.
Adjustment
Watch adjustments can be performed when necessary to maintain proper operation.
Cleaning
Cleaning services help maintain the condition of internal components.
Oil Replacement
Oil replacement may be performed as part of maintenance service.
Long-Term Service Support
Lifetime maintenance services are available at reasonable pricing for long-term support.
For more details about how service requests are handled after purchase, please refer to our after-sales support process.
