How to Order
This page explains the basic ordering process and service flow.
Each step helps ensure clear communication between the customer and support team.
Ordering Process
Submit Your Order
Customers begin by submitting order information through the website.
This step records the request and allows the service team to start the process.
If you are unsure about product details before ordering, you may review the common questions and answers for guidance.
Payment Arrangement
After receiving the order information, customer service provides available payment methods as outlined on our payment methods page.
Customers then complete the payment using the provided instructions.
Once payment is confirmed, the order proceeds to the next stage.
Unpaid orders left pending for a long time may be automatically cancelled in accordance with our order cancellation policy.
Preparation and Quality Check
After payment, the order enters the preparation stage, including pre-order and custom item production where applicable.
During this phase:
The product is prepared for shipment.
QC photos or videos are taken for inspection verification.
The customer reviews and confirms the QC materials before dispatch.
Shipment is only arranged after the customer fully confirms the QC inspection result.
Shipment and Tracking
After QC confirmation, the order is packed and shipped via our available shipping methods.
Customers receive an independent tracking number once the shipment is arranged.
You can check real-time delivery status following the guide on tracking your order.
You can always return to our main website to continue browsing products or check order related policy pages.
Customer Service Support
Customer service follows the order throughout the entire process from pre-sale inquiry to after-sales support.
Support includes:
Continuous follow-up after the order is placed
Assistance whenever questions arise about modification, cancellation or logistics
Full pre-sale and after-sale support covering warranty, customs and delivery exceptions
If any issue occurs during the process, customers may contact the service team for prompt assistance.
This standardized ordering flow requires customer confirmation at every core stage, eliminating unclear processing risks. All finished watches are covered by our 2-year limited warranty against factory mechanical defects, while human-caused damage such as drops, water ingress and improper operation is excluded from free warranty service. All return, exchange and refund restrictions including protective film removal rules remain effective after delivery as stated in our official after-sales policies.
