Return Policy

Return Policy

This Return Policy explains the conditions, requirements, and process for returning products. Please review the details below before submitting a return request.

Eligibility for Returns

30-Day No-Reason Return

Items may be returned within 30 days of delivery if they meet all of the following conditions:

  • The product shows no obvious signs of use or cosmetic damage

  • The product functions normally and is not damaged by human causes

  • The original packaging and protective materials remain intact

  • All accessories, documents, and free gifts are included

If the product does not meet the above requirements, it does not qualify for the 30-day no-reason return.

In this situation:

  • The customer is responsible for the return shipping cost

  • After the product is returned and passes inspection, a refund will be arranged

For general delivery information before submitting a return request, please review the Shipping Policy.

30-Day Limited Return Conditions

Within 30 days of receipt, returns are also accepted if one of the following situations occurs:

  • Functional failure caused by non-human reasons

  • Incorrect model, color, or configuration was shipped

  • Missing accessories

  • Damage caused during transportation

If you are unsure whether your situation qualifies, you may contact our support team.

Proof Requirements

To review a return request, the following materials may be required:

  • High-resolution photos

  • A video showing the issue

If the issue involves missing items or an empty package, a complete unboxing video must be provided.

For additional information about common issues and questions, please refer to the FAQ page.

Shipping Cost Responsibility

Shipping cost responsibility depends on the cause of the return.

Company Responsibility

  • The company covers all round-trip shipping costs

Customer Responsibility

  • The customer covers the return shipping cost

Shipping arrangements follow the standard delivery rules described in the Shipping Policy.

Return Process

Follow these steps to complete a return request:

  1. Submit a return request

  2. Customer service reviews the request

  3. After approval, a return address will be provided

  4. The warehouse receives the product and performs inspection

  5. After the inspection passes, the refund will be processed

The refund result will be sent by email. If you need assistance during the process, please contact us through the Contact Us page.