Return Policy
This Return Policy outlines all eligibility rules, mandatory proof standards, shipping liability and full workflow for customer product return applications. All return requests are reviewed in conjunction with our exchange, refund, reshipment and pre-order custom item policies for consistent after-sales enforcement.
Eligibility for Returns
30-Day Voluntary No-Reason Return Eligibility
Customers may submit a voluntary no-reason return request within 30 calendar days after confirmed delivery only when every single condition below is fully satisfied without exception:
The watch displays zero visible wear, scratches, dents or cosmetic blemishes of any kind and remains completely unworn.
All watch functions operate perfectly; no damage caused by customer mishandling, accidental drops, water ingress or improper manual adjustment is present.
All original factory protective films, case wraps, outer shipping carton and inner presentation packaging stay fully intact and unpeeled.
Every original accessory, instruction manual, tool, matching straps and complimentary promotional gifts must be returned complete with no missing components.
If the returned unit fails to meet any of the above mandatory standards, the application will not qualify for the standard 30-day no-reason return resolution.
For non-conforming voluntary returns:
The customer bears full responsibility for all inbound return shipping fees to our warehouse.
Once the parcel arrives and our warehouse inspection team verifies the actual condition, an eligible partial or full refund will be processed per our Refund Policy terms.
For transit, tracking and customs rules prior to filing a return claim, review our full Shipping & Delivery Policy.
30-Day Fault Return Eligibility (Store’s Liability)
Within the same 30-day post-delivery window, full return eligibility is automatically approved for the following verified store-side issues:
Complete functional movement failure stemming from factory manufacturing defects (covered under our 2-year limited warranty), with no customer-inflicted damage.
Incorrect watch model, dial, strap, color or custom configuration shipped against the customer’s QC confirmation record.
Missing original accessories confirmed present during pre-shipment QC packing.
Physical cosmetic or functional damage sustained exclusively during international carrier transit before customer receipt.
If you cannot confirm whether your case satisfies fault return eligibility, open a support ticket to submit photos and order details for official pre-review.
Mandatory Supporting Proof Requirements
All return applications require valid original visual evidence to pass review; incomplete proof will delay or reject processing:
High-resolution unedited original photos capturing the full watch set and the specific defect / discrepancy from multiple angles.
Continuous full video recording demonstrating functional failure or cosmetic damage for all factory defect / DOA claims.
For claims involving missing accessories or fully empty shipping parcels, a complete unbroken unboxing video recorded from opening the sealed outer packaging is mandatory non-negotiable proof matching our reshipment policy standards.
For clarification of common order, shipping and after-sales scenarios, browse our public FAQ help center page.
Return Shipping Cost Liability Rules
Responsibility for inbound return transport fees is determined solely by the verified root cause of the return request.
Our Full Responsibility (Factory Defect, Wrong Item, Transit Damage)
Our store covers all round-trip inbound and outbound shipping costs fully with zero extra customer charges.
Customer Responsibility (Voluntary No-Reason Return)
The customer fully bears all shipping fees to send the watch set back to our designated warehouse address.
All inbound return delivery timelines and carrier limitations follow the transit rules defined within our official Shipping & Delivery Policy.
Standard Full Return Processing Workflow
Every valid return application follows this sequential five-step processing pipeline:
Submit a formal return request via official support channels with all required photo/video proof attached.
Customer service & after-sales team completes full order and evidence review to confirm return eligibility.
Upon approval, our team will send the official designated warehouse return shipping address and packing guidance to the customer’s registered email.
Our receiving warehouse team physically inspects the full returned watch set upon parcel arrival to verify condition and completeness.
Once warehouse inspection passes all policy checks, the matching full or partial refund will be initiated per the rules laid out on our Refund Policy page.
Official automated notification confirming the refund initiation and estimated settlement timeline will be sent to your registered email address after inspection clearance. For live assistance during any return stage, open a support ticket via our dedicated Contact Us portal.
All returned watch units are covered under our standard 2-year limited warranty against factory mechanical manufacturing defects prior to refund issuance; human-caused damage including accidental drops, water ingress, surface scratches and improper operation voids all return, exchange and refund eligibility consistent with our unified global after-sales framework. Fully confirmed customized pre-order watches that have entered production are permanently excluded from voluntary no-reason return eligibility per pre-order & custom order policy restrictions.
