Order Cancellation Policy
This page explains the conditions and process for cancelling an order.
All cancellation requests are reviewed according to the current order status confirmed by customer support.
Cancellation Eligibility
Orders may be cancelled under certain conditions. The exact eligibility depends on the order status at the time of the request.
Orders That Can Be Cancelled
An order may be cancelled in the following situations:
Unpaid orders can be cancelled directly.
Paid orders that have not entered preparation may still be cancelled.
Orders before quality control (QC) can be cancelled without conditions.
Orders after QC completion may still be cancelled, but approval requires discussion and depends on the specific model.
The final decision is based on the order status verified by customer support.
If you are unsure about your order status, you can review common ordering questions in our customer support FAQ section before submitting a cancellation request.
Non-Cancellable Orders
Some orders cannot be cancelled once processing has reached a certain stage.
Orders That Cannot Be Cancelled
Cancellation is generally not accepted in the following cases:
Custom orders, including special straps, special dials, or limited batches
Specially prepared models reserved for the order
Orders that have already been shipped
If an order has already shipped, please refer to our return policy for the next available steps.
Cancellation Process
If your order is eligible for cancellation, the request will follow a simple review process.
Step-by-Step Process
Submit a cancellation request to customer support.
Customer support reviews the order status.
Cancellation is confirmed and the refund is processed if the order qualifies.
The review ensures the order status matches the applicable cancellation conditions.
Refund Processing Time
Once a cancellation request is approved, the refund will be initiated promptly.
Refunds are processed within 24 hours after approval.
If the payment was made via credit card or PayPal, the final refund timing depends on the payment platform’s processing time.
Additional Notes
Because order preparation stages vary by model, cancellation approval always depends on the verified order status at the time of review.
If you need assistance before submitting a cancellation request, customer support can help confirm whether the order is still eligible.
