Pre-order & Custom Orders
This page explains the policies for pre-order watches and custom watch products.
Please review the following terms before placing an order.
Pre-order Policy
Estimated Preparation Time
Pre-order watches usually require 3–7 days for preparation before shipment.
This time is an estimated preparation period.
The actual timeline depends on when the preparation process is completed.
After preparation is finished, the product will enter the quality control (QC) process.
Only orders that have passed QC will be arranged for shipment.
If you want to understand the full shipping process after QC, please refer to our shipping timeline explanation in the delivery policy section.
Order Cancellation for Pre-orders
Some pre-order products may not be eligible for cancellation.
Once the order has entered the preparation stage, cancellation is generally not supported.
Preparation may begin shortly after the order is confirmed.
Customers should confirm their order details carefully before placing a pre-order.
Custom Product Policy
Custom products include modifications such as:
Custom watch straps
Custom dials
Special color adjustments
These products are made according to the customer's confirmed specifications.
Confirmation Requirement
Customers must confirm all customization details in advance.
Once the customization information is confirmed, it is considered the final version.
Changes may not be possible after confirmation.
Because customization requires additional processing, preparation time may be extended compared to regular products.
Return and Exchange for Custom Products
Customized items cannot be returned or exchanged.
This policy applies to products where the strap, dial, or color has been specially customized.
For general return conditions on standard products, please review our return and exchange rules before placing an order.
Delay Handling
In some cases, production delays may occur.
Factory Delay Notification
If an unexpected delay occurs at the factory:
Customers will be notified proactively.
Notification will be sent via email or customer service channels.
Available Options for Customers
After receiving a delay notice, customers may choose one of the following options:
Continue waiting for the original order.
Replace the order with another available product.
Replacement availability depends on current inventory at the time of request.
If the replacement product has a price difference:
The difference will be charged or refunded based on the actual amount.
Responsibility for Customer Confirmation
If delays occur because the customer does not confirm customization details in time, the delay is not considered the factory’s responsibility.
Customers are encouraged to review and confirm all required information promptly.
