Customs & Clearance Policy
This page explains the customs clearance process used for international watch shipments.
It outlines the tax policy, clearance procedures, and handling of possible customs issues.
Duty & Tax Policy
For most shipments, the dedicated shipping lines include duties within the shipping arrangement.
Key points:
Dedicated shipping lines normally include duty coverage.
Customers typically do not need to pay additional import duties.
This policy helps simplify the delivery process for international orders.
For general delivery details, you may also review our shipping and delivery guidelines.
Standard Customs Clearance Process
International shipments follow a structured customs clearance process.
1. Air Arrival
The shipment first arrives at the destination country by air transport.
2. Customs Declaration
The shipment is submitted to customs authorities for declaration.
3. Clearance Review
Customs authorities conduct a clearance review according to local procedures.
4. Release for Local Delivery
After approval, the shipment is released and transferred to a local delivery partner.
Once released, the parcel continues through the standard delivery network.
Handling Customs Clearance Failure
In some situations, a shipment may not pass the customs clearance process.
When this occurs:
Our team communicates with the carrier and the clearance channel.
We attempt to resolve the issue through the logistics provider.
If the issue cannot be resolved:
Customers may choose a free reshipment, or
Request a refund.
Customers do not need to contact customs authorities directly.
Handling Customs Seizures
If a shipment is held or seized by customs authorities, customers are not required to intervene.
Our team will coordinate with the logistics provider and the clearance channel.
If the shipment cannot be recovered or released after confirmation:
Customers may choose a refund, or
Request a replacement shipment.
Special Country Clearance Strategies
Certain regions require different clearance approaches.
Brazil
Shipments to Brazil prioritize routes that use appropriate tax classification numbers.
Middle East
Shipments to Middle Eastern countries use dedicated customs clearance channels.
Nordic Countries
Shipments to Nordic countries often prioritize express logistics routes.
These routing decisions help support smoother international delivery operations.
Sensitive Declaration Strategy
To reduce potential clearance issues, shipments may follow specific declaration practices.
These include:
Declaring goods under lower-sensitivity product categories.
Avoiding brand-sensitive wording in customs declarations.
These practices help align shipments with standard logistics channel requirements.
If you have questions regarding customs procedures or delivery status, please contact our support team for assistance.
